Privacy Policy

This Privacy Policy describes how Church's Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at chickenzchurch.click (the "Website"), use our online ordering services, participate in our loyalty programs, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, care, and in full compliance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website and services immediately.

For any privacy-related questions, concerns, or requests, you may contact us at any time using the contact details provided at the end of this document.

1. About Us

Church's Chicken operates this Website and provides food-related services through its digital platforms. Our contact information for all privacy-related matters is as follows:

2. Scope and Applicability

This Privacy Policy applies to all individuals who:

• Visit or browse our Website at chickenzchurch.click;
• Create an account or register for our loyalty or rewards program;
• Place food orders through our online platform;
• Subscribe to our email newsletters, promotional communications, or SMS alerts;
• Contact us via email, phone, or other communication channels;
• Participate in surveys, contests, sweepstakes, or other promotional activities;
• Interact with us on social media platforms; or
• Otherwise provide us with personal information in any context.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to from our Website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of information we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you register for an account, place an order, subscribe to communications, or contact us, we may collect:

• Full name (first and last);
• Email address;
• Phone number (including mobile number if you opt into SMS communications);
• Billing and shipping address, including city, state, and ZIP code;
• Date of birth or age verification information (where required);
• Username and password for your account; and
• Any other information you voluntarily provide when filling out forms on our Website.

3.2 Payment and Transaction Information

When you make a purchase through our Website or online ordering system, we collect transactional data, including:

• Credit card or debit card number (processed and stored by our PCI-DSS-compliant payment processors — we do not store full card numbers on our servers);
• Billing address associated with your payment method;
• Order history, including items ordered, quantities, prices, and timestamps;
• Gift card numbers or promotional code details; and
• Refund and return transaction records.

3.3 Usage and Behavioral Data

As you navigate our Website, we automatically collect information about your interactions, including:

• Pages visited, links clicked, and content viewed;
• Time and duration of your visits;
• Search queries entered on our Website;
• Referring URLs (the website or source that directed you to our Website);
• Clickstream data and navigation paths; and
• Interaction with advertisements and promotional banners.

3.4 Device and Technical Information

We automatically collect technical information about the device and connection you use to access our Website, including:

• IP address;
• Browser type and version;
• Operating system and platform;
• Device type (desktop, mobile, tablet);
• Device identifiers and mobile advertising identifiers;
• Time zone setting and geographic location (at the city or regional level); and
• Plug-ins and language preferences.

3.5 Location Information

With your permission, we may collect precise geolocation data from your mobile device to assist with features such as locating the nearest restaurant, estimating delivery times, or providing location-based offers and promotions. You may disable location sharing through your device settings at any time.

3.6 Communications and Feedback

When you contact our customer service team, submit feedback, respond to surveys, or communicate with us through any channel, we may retain records of those communications, including:

• Email correspondence;
• Customer service chat logs;
• Survey responses and ratings; and
• Comments, complaints, or suggestions submitted through our Website.

3.7 Loyalty and Rewards Program Data

If you participate in our loyalty or rewards program, we collect information about your participation, including points earned and redeemed, rewards claimed, tier status, and engagement history.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account or interact with our social media pages;
• Third-party delivery or ordering partners;
• Analytics and advertising partners; and
• Publicly available databases.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing and fulfilling food orders placed through our Website;
• Creating and managing your account;
• Processing payments and preventing fraudulent transactions;
• Facilitating delivery and tracking your order status;
• Administering our loyalty and rewards program; and
• Responding to your inquiries and providing customer support.

4.2 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, or SMS messages about new menu items, special offers, and events (where you have provided consent or we have a legitimate interest);
• Displaying personalized advertisements on our Website and on third-party platforms based on your browsing behavior and preferences;
• Conducting targeted marketing campaigns through social media platforms; and
• Inviting you to participate in surveys, contests, or sweepstakes.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, texting STOP in response to our SMS messages, or by contacting us directly at [email protected].

4.3 Analytics and Service Improvement

• Analyzing Website traffic, user behavior, and engagement to improve our online experience;
• Monitoring the performance of our Website and identifying technical issues;
• Conducting research and development to enhance our menu offerings and services;
• Personalizing your Website experience based on your preferences and history; and
• Measuring the effectiveness of our marketing campaigns.

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes;
• Detecting, preventing, and investigating fraud, security breaches, and other unauthorized activities;
• Enforcing our Terms of Service and other agreements;
• Protecting the rights, property, and safety of our Company, our customers, and the public; and
• Responding to lawful requests from law enforcement and government authorities.

4.5 Business Operations

• Managing our internal business operations and administrative functions;
• Conducting due diligence in connection with a merger, acquisition, or sale of business assets; and
• Maintaining records for accounting, audit, and compliance purposes.

5. Legal Basis for Processing

Depending on the nature of our interaction with you and your location, our legal basis for processing your personal information includes:

• Contractual Necessity: Processing is necessary to fulfill your order, manage your account, or perform services you have requested;
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests do not override your rights;
• Consent: Where you have given explicit consent for specific processing activities such as marketing communications or the use of non-essential cookies; and
• Legal Obligation: Processing is necessary for compliance with a legal obligation under applicable United States law, including regulations enforced by the Federal Trade Commission (FTC).

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies, including web beacons, pixel tags, and local storage objects, to enhance your browsing experience, analyze Website usage, and deliver targeted advertising.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, including session management and security;
• Performance and Analytics Cookies: Used to collect information about how visitors use our Website, which pages are most popular, and where errors occur;
• Functionality Cookies: Allow us to remember your preferences and settings for a more personalized experience; and
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the performance of marketing campaigns.

6.2 Your Cookie Choices

You can manage your cookie preferences through our cookie consent tool available on our Website, or by adjusting your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. For detailed information about the specific cookies we use and how to manage them, please refer to our separate Cookie Policy.

6.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. At this time, our Website does not respond to DNT signals. However, we provide you with choices regarding the use of cookies and tracking technologies as described above.

7. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

7.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our Website and delivering our services. These providers may include:

• Payment processors and financial institutions;
• Food delivery and logistics partners;
• Cloud hosting and IT infrastructure providers;
• Email marketing and communication platforms;
• Analytics and data intelligence companies;
• Customer relationship management (CRM) platform providers; and
• Fraud prevention and security service providers.

These service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security standards.

7.2 Advertising and Marketing Partners

We may share certain usage and behavioral data with advertising networks and social media platforms to deliver targeted advertisements and measure campaign effectiveness. These partners may use cookies and tracking technologies in accordance with their own privacy policies.

7.3 Legal and Regulatory Disclosures

We may disclose your personal information when required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants;
• Requests from federal, state, or local law enforcement agencies;
• Regulatory inquiries from government bodies such as the Federal Trade Commission (FTC); and
• Any other legal obligation under applicable United States law.

7.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change by posting a notice on our Website or sending you an email.

7.5 Protection of Rights

We may disclose personal information where we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, enforce our Terms of Service, or ensure the safety of our employees, customers, or the public.

7.6 With Your Consent

We may share your personal information with additional third parties with your explicit consent, which you may revoke at any time.

8. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures

Our security practices include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website;
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, and all employees with access to personal data are subject to strict confidentiality obligations;
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for the handling of payment card information;
• Secure Data Storage: Personal data is stored on secure servers with appropriate firewalls, intrusion detection systems, and monitoring protocols; and
• Regular Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.

8.2 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable United States state breach notification laws, including those enacted in your state of residence. Notifications will be provided in the timeframe required by law and will include the nature of the breach, the data affected, and the steps we have taken or recommend you take to mitigate potential harm.

8.3 Limitations

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions to protect your own data, including using strong passwords and keeping your account credentials confidential.

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

9.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, and the third parties with whom it was shared;
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions;
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you;
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, click on "Do Not Sell or Share My Personal Information" (if applicable) on our Website;
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the services you request;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights; and
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and readily usable format.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to your request within 45 days, with the possibility of one 45-day extension where necessary.

9.2 Rights for Other U.S. State Residents

Residents of states with comprehensive privacy legislation, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with similar laws, may also have rights including the right to access, correct, delete, and port their personal data, as well as the right to opt out of targeted advertising and the sale of personal data. To exercise your rights under applicable state law, please contact us using the details provided below.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Send an email to [email protected] with the subject line "Privacy Rights Request";
• Include your full name, email address associated with your account, your state of residence, and a description of your request.

We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests but reserve the right to charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with industry-standard procedures.

11. Children's Privacy

Our Website and services are directed to adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not use our Website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected].

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws governing the protection of minors' online privacy.

12. International Data Transfers

Church's Chicken is based in the United States, and your personal information is primarily collected and processed in the United States. However, some of our third-party service providers and business partners may be located in other countries. When we transfer personal information outside of the United States, we take steps to ensure that such transfers are conducted in compliance with applicable laws and that your data is afforded an appropriate level of protection.

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Website and providing us with your information, you acknowledge and consent to the transfer of your data to the United States.

We implement appropriate safeguards for international data transfers, including contractual obligations with our service providers that require them to maintain appropriate security and privacy standards consistent with applicable law.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, or online services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information. We are not responsible for the privacy practices or content of third-party websites.

Third-party services that may be integrated with our Website include, but are not limited to, social media sharing buttons (such as Facebook, Instagram, and Twitter/X), third-party delivery platforms, and embedded maps or location services. These third parties may collect information about your visit in accordance with their own privacy policies.

14. Your Choices and Opt-Out Options

We respect your choices regarding the use of your personal information. Below are the options available to you:

14.1 Email Marketing

You may opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link included in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications.

14.2 SMS and Text Messages

If you have opted into SMS marketing communications, you may opt out at any time by texting STOP to the number from which you received our messages. Standard message and data rates may apply.

14.3 Push Notifications

If you have enabled push notifications on your mobile device, you may disable them at any time through your device's notification settings.

14.4 Account Information

You may update or correct your account information at any time by logging into your account on our Website. If you wish to close your account, please contact us at [email protected].

14.5 Targeted Advertising

You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info.

15. Federal Trade Commission (FTC) Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act) and all FTC regulations applicable to our business practices, including those governing unfair or deceptive trade practices. Our privacy and data security practices are designed to be fair, transparent, and consistent with FTC guidelines and enforcement standards.

We do not engage in deceptive data collection practices, and we honor the choices you make regarding the use and disclosure of your personal information. We also comply with all FTC requirements related to the security of consumer data and the disclosure of data breaches affecting consumers.

16. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can work to resolve your concern:

• Email: [email protected]
• Website: chickenzchurch.click

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all complaints within 30 days.

If you are not satisfied with our response, or if you believe we are processing your data in violation of applicable law, you may file a complaint with the relevant regulatory authority:

16.1 Federal Trade Commission (FTC)

You may file a complaint with the FTC regarding unfair or deceptive business practices at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may also contact the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

16.3 State Attorneys General

Residents of any U.S. state may also contact their state Attorney General's office if they believe their privacy rights have been violated. Contact information for your state's Attorney General can typically be found on your state's official government website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data protection standards. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date;
• Notify you by email if you have provided us with your email address; and/or
• Display a prominent notice on our Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the following information:

We are committed to working with you to resolve any privacy concerns promptly and transparently. Thank you for trusting Church's Chicken with your personal information. We value your privacy and are dedicated to handling your data with the highest standards of care and responsibility.

This Privacy Policy was last reviewed and updated on April 15, 2026. It is effective as of the date posted above.